0 downloads

megaphar600

I have a strange question. Why is the n downloads label displayed on the icon page? I used to think it was the number of icon purchases. But this number does not show the number of purchases, nor does it show the number of Pro downloads. It's just a number. What's it? And most importantly, why?

Monica-from-Iconfinder

That is a good question!

The counter on the icon set page includes all downloads (by Pro customers and by Pay-as-you-go customers). However, it is not updated instantly, but with a delay. The reason is that a live update of that counter will make the icon set page much slower to load.

I have just asked our developers how often the counter gets updated and I can let you know once I hear from them.

megaphar600

Monica-from-Iconfinder How often do your developers answer questions? ))

Martin-from-Iconfinder

megaphar600 The counter has a delay of about 30 days at the moment. It doesn't mean that the downloads are not counted, but the way we present it on this particular page is cached which gives the delay.

megaphar600

Thank you for your answer. But I look at sales analytics and see icons that were purchased a long time ago, but they still have zeros. For example, here is an icon that was sold on September 7. However, I go to this page and there is zero.

Monica-from-Iconfinder

megaphar600 That looks bad! 😕 I have opened a bug report for it, so our developers can fix it.